Technical Support Engineer - Daytime

Our Support Engineers provide comprehensive telephone/web/e-mail/chat technical and application support to Sirius customers. You are expected to be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest customer satisfaction. You will interact with development and project teams to investigate and resolve issues.

The job responsibilities include, but are not limited to:

• analyse, track and resolve customer issues in a professional, timely manner
• identify any security upgrades that are necessary and communicate them to customers
• maintain and update web based support documentation
• use monitoring software to identify potential support issues

Requirements:

• Experience working with Open Source technologies
• Excellent verbal and written communication skills
• Outstanding interpersonal and telephone skills
• Strong problem solving skills
• Ability to function and thrive in a team environment
• Energetic, with a strong desire to succeed
• Strong customer service background would be ideal

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