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Asterisk is one of the hidden jewels of Open Source. VoIP Telephony is one of the hottest technologies around, and Asterisk is as good as the best of the proprietary solutions, but without the pricetag that makes you wince. However with all it's charms Asterisk misses some of the ease-of-use features you've come to expect from the market leader. Documentation, training and management tools can seem sparse. While users are used to proprietary IT systems being, shall we say, not entirely robust and available 24/7 the expectations for phone systems is far higher. There may be legal, contractual or organisational requirements to have formal external support in place. It may be that you simply want reassurance if and when the worst happens. In any case you are looking for professional Asterisk support to cover your investment in Asterisk and Open Source telephony.
There is no single obvious organisation standing behind the Open Source Asterisk project. And even if there were companies that develop Asterisk; these are staffed by developers, and they do a great job at writing and packaging Open Source code into products. But you need support for the enterprise workloads you run in their real-world setting, not abstract issues of source code bug-fixing. In fact communities do as good or better at source code fixing, but cannot be pinned down to the Service Level Agreements you need.
In short, there is a mismatch between the kind of support you need, and the kind that is on offer.
You can get enterprise-savvy, real-world support, whichever flavour or multiple flavours of Linux you use. Support that focuses on the practicalities of running Asterisk in your organisation, as well as providing code fixes if you really need them.
The real trick is understanding that Open Source is a service, not a product, and that Asterisk is there to be used, not merely admired and developed as code. Sirius has designed, built, supported and managed Asterisk systems since 2000, from phone companies like Gradwell, Blueface and Teliqo, to Building Firms to Open Source companies! We understand Asterisk at the source code level yes, but more importantly we understand how it is used by organisations in the real world, and in it's various workloads. We have built and run thousands of machines responsible for billions and billions of pounds, euros and dollars of business value. We know how to support Asterisk in the way you need and want it to be supported.
We would love to hear about how you are using Asterisk, and we are sure you would find value in an expert, free and no-obligation discussion of your support needs. Simply leave us a message or call us on 0870 608 0063.
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