Open Source software
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Linux Support

The Problem with Linux Support

Using Linux is only the beginning. You were convinced by it's natural attractions, and got it into your organisation, but still some worries remain. Perhaps you don't have enough, or the right level of expertise. There may be legal, contractual or organisational requirements to have formal external support in place. It may be that you simply want reassurance if and when the worst happens. In any case you are looking for professional Linux support to cover your investment in Linux.

Why hasn't the problem been solved?

Linux, just like ice cream, comes in multiple flavours. Some Linux distributions are company-driven like Ubuntu, Red Hat and SUSE. Some are community-driven like Debian, CentOS and Gentoo. Companies that develop Linux are staffed by developers, and they do a great job at writing and packaging Open Source code into products. But you need support for the enterprise workloads you run in their real-world setting, not abstract issues of source code bug-fixing. In fact communities do as good or better at source code fixing, but cannot be pinned down to the Service Level Agreements you need.

In short, there is a mismatch between the kind of support you need, and the kind that is on offer.

Linux Support designed for the real world

You can get enterprise-savvy, real-world support, whichever flavour or multiple flavours of Linux you use. Support that focuses on the practicalities of running Linux in your organisation, as well as providing code fixes if you really need them.

What's different now?

The real trick is understanding that Open Source is a service, not a product, and that Linux is there to be used, not merely admired and developed as code. Sirius has designedbuiltsupported and managed Linux systems since 1998, for startups to Specsavers, grocery stores to Government. We understand Linux at the source code level yes, but more importantly we understand how it is used by organisations in the real world, and in its various workloads. We have built and run thousands of machines responsible for billions and billions of pounds, euros and dollars of business value. We know how to support Linux in the way you want and need it to be supported.

Next steps...

We would love to hear about how you are using Linux, and we are sure you would find value in an expert, free and no-obligation discussion of your support needs. Simply leave us a message or call us on 0870 608 0063.

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