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Samba Support

The Problem with Samba Support

Samba is an attractive alternative to Windows File and Print on the server, especially in a mixed environment, but the case for using it is by no means cut and dried, even if it is only a few niggling worries that remain. With Windows itself there is the enormous Microsoft standing behind it, but with Samba apparently no such equivalent. Perhaps you don't have enough, or the right kinds of, expertise in your organisation. There may be legal, contractual or organisational requirements to have formal external support in place. It may be that you simply want reassurance if and when the worst happens. In any case you are looking for professional Samba support to cover your investment in Samba.

Why hasn't the problem been solved?

There is no single obvious organisation standing behind the Open Source Samba project. And even if there were, companies that develop Samba are staffed by developers, and they do a great job at writing and packaging Open Source code into products. But you need support for the enterprise workloads you run in their real-world setting, not abstract issues of source code bug-fixing. In fact communities do as good or better at source code fixing, but cannot be pinned down to the Service Level Agreements you need.

In short, there is a mismatch between the kind of support you need, and the kind that is on offer.

Samba Support designed for the real world

You can get enterprise-savvy, real-world support, whichever flavour or multiple flavours of Linux or UNIX that you use. Support that focuses on the practicalities of running Samba in your organisation, as well as providing code fixes if you really need them.

What's different now?

The real trick is understanding that Open Source is a service, not a product, and that Samba is there to be used, not merely admired and developed as code. Sirius has designed, built, supported and managed Samba systems since 1998, for startups to Specsavers, Garages to GE. We understand Samba at the source code level yes, but more importantly we understand how it is used by organisations in the real world, and in it's various workloads. We have built and run thousands of machines responsible for billions and billions of pounds, euros and dollars of business value. We know how to support Samba in the way you need and want it to be supported.

Next steps...

We would love to hear about how you are using Samba, and we are sure you would find value in an expert, free and no-obligation discussion of your support needs. Simply leave us a message or call us on 0870 608 0063.


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