⚡ SLA-Backed Enterprise Search Support

24/7 Enterprise Apache Solr Support & Architecture

Eliminate query lag, ZooKeeper cluster instability, and index corruption. Sirius provides battle-tested 24/7 SLA response, architectural guidance, and managed services with zero vendor lock-in and zero software licensing fees.

Request a Solr Architecture Audit → Download 15-Point Solr Health Checklist

🔒 1-hour P1 response guarantee. Speak directly with senior search architects, not tier-1 script readers.

When search latency directly impacts millions in daily transactions, global enterprises rely on Sirius

Multi-Node Market Data Indexing
S&P Global Markets Model

High-Concurrency Retail Search
B&H Photo Model

99.96%

Uptime Record

< 1-Hour

P1 Emergency Response

$0

Software License Fees

Operational Challenges We Solve

Unpredictable Query Latency

Spikes in concurrent searches trigger JVM "Stop-The-World" Garbage Collection pauses, degrading p99 query latency and causing site timeouts.

The Sirius Fix: We tune JVM heap allocations, migrate clusters to low-latency ZGC collectors, and optimize DocValues and filter caches for sub-100ms response.

ZooKeeper Split-Brain Risks

Network latency or disk I/O bottlenecks cause ZooKeeper quorum loss and split-brain scenarios that render search indices read-only.

The Sirius Fix: We harden ZooKeeper ensembles, configure automated failover routing, and balance shard replicas across isolated failure domains.

Schema & Upgrade Debt

Major version upgrades (e.g., Solr 6/7/8 to Solr 9+) introduce breaking Lucene index changes, risking extended downtime during upgrades.

The Sirius Fix: We execute zero-downtime migration pathways, re-engineering schemas and client bindings without business disruption.

Productized 24/7 SLA Support Tiers

Feature / Guarantee	Bronze SLA (Standard)	Silver SLA (Business)	Gold SLA (Mission-Critical)
P1 Outage Response	4 Hours	2 Hours	< 1 Hour Guaranteed
Coverage Window	8x5 Business Hours	12x5 Extended Hours	24/7/365 Continuous
Architect Access	Named Lead Architect	Senior Search Specialist	Dedicated Principal Architect
Proactive Health Checks	Quarterly Review	Monthly Index Audit	Bi-Weekly Cluster Optimization

Test-Drive Sirius with a 3-Day Solr Architecture Audit

Before committing to an annual SLA contract, let our principal search architects conduct a deep-dive health audit of your production SolrCloud infrastructure to identify bottlenecks, security vulnerabilities, and cost optimization opportunities.

Book Your 3-Day Solr Audit →

📄 Free Enterprise Resource

The 15-Point Solr Health & Performance Checklist

Download our diagnostic checklist used by senior architects to prevent index corruption, optimize JVM heap size, and eliminate query lag.

Fill Out Form on the Right (Free) 👉

Frequently Asked Questions

How does Sirius support differ from proprietary search engines?

Sirius provides expert SLA support for open-source Apache Solr without charging per-GB data ingest fees or mandatory software licenses. You maintain 100% ownership of your infrastructure.

What response time does Sirius guarantee during an outage?

Under our Gold SLA tier, Sirius guarantees an initial response within less than 1 hour, 24/7/365, directly connecting you with senior search architects.