⚡ SLA-Backed Enterprise Search Support
24/7 Enterprise Apache Solr Support & Architecture
Eliminate query lag, ZooKeeper cluster instability, and index corruption. Sirius provides battle-tested 24/7 SLA response, architectural guidance, and managed services with zero vendor lock-in and zero software licensing fees.
🔒 1-hour P1 response guarantee. Speak directly with senior search architects, not tier-1 script readers.
Operational Challenges We Solve
Unpredictable Query Latency
Spikes in concurrent searches trigger JVM "Stop-The-World" Garbage Collection pauses, degrading p99 query latency and causing site timeouts.
The Sirius Fix: We tune JVM heap allocations, migrate clusters to low-latency ZGC collectors, and optimize DocValues and filter caches for sub-100ms response.
ZooKeeper Split-Brain Risks
Network latency or disk I/O bottlenecks cause ZooKeeper quorum loss and split-brain scenarios that render search indices read-only.
The Sirius Fix: We harden ZooKeeper ensembles, configure automated failover routing, and balance shard replicas across isolated failure domains.
Schema & Upgrade Debt
Major version upgrades (e.g., Solr 6/7/8 to Solr 9+) introduce breaking Lucene index changes, risking extended downtime during upgrades.
The Sirius Fix: We execute zero-downtime migration pathways, re-engineering schemas and client bindings without business disruption.
Productized 24/7 SLA Support Tiers
|
Feature / Guarantee |
Bronze SLA (Standard) |
Silver SLA (Business) |
Gold SLA (Mission-Critical) |
|---|---|---|---|
|
P1 Outage Response |
4 Hours |
2 Hours |
< 1 Hour Guaranteed |
|
Coverage Window |
8x5 Business Hours |
12x5 Extended Hours |
24/7/365 Continuous |
|
Architect Access |
Named Lead Architect |
Senior Search Specialist |
Dedicated Principal Architect |
|
Proactive Health Checks |
Quarterly Review |
Monthly Index Audit |
Bi-Weekly Cluster Optimization |
Test-Drive Sirius with a 3-Day Solr Architecture Audit
Before committing to an annual SLA contract, let our principal search architects conduct a deep-dive health audit of your production SolrCloud infrastructure to identify bottlenecks, security vulnerabilities, and cost optimization opportunities.
📄 Free Enterprise Resource
The 15-Point Solr Health & Performance Checklist
Download our diagnostic checklist used by senior architects to prevent index corruption, optimize JVM heap size, and eliminate query lag.