Open Source Support goes 24/7 - Sirius launches round-the-clock Network Operations Centre
Britain's most-respected and best-established Open Source business, Sirius Corporation plc, today unveils it's new Network Operations Centre. Custom-built on the second floor of their Rivermead House head office, the centre provides genuine 24/7 support for the entire range of enterprise-class Open Source technologies. Sirius' latest move is entirely customer-driven.
The company has been providing managed services, helpdesk services and support for several years, and over the past year receiving increasingly frequent requests for twenty-four hour coverage. The final catalyst for the move came from the round-the-clock support requirements of one of the UK's top 50 fastest growing tech companies, joining Sirius' established customers such as Specsavers, Yell and Bristol City Council.
The new service is on-shore, populated with real people, and has no automated menus.Mark Taylor, CEO of Sirius Corporation said: “The most commonly voiced complaint about Open Source is that there is no support available for it. Sirius' fully managed 24/7 support service eradicates this myth once and for all.”
Jeremy Vickers, Financial Director of Killby & Gayford said: "We have been a Sirius customer for ten years now, and they have been running our helpdesk and support for the last three. We welcome this latest extension of their first-class support and customer service capabilities"
About Sirius Corporation
Sirius Corporation plc is a leading System Integration and IT services group specialising in enterprise-ready Open Source software. Clients include public sector organisations, start-ups, SMEs and blue-chip multi-nationals.
