Open Source Support

The Problem with Open Source

We love Open Source, and pretty sure you do too, but let's be honest - sometimes love isn't all you need...

When Open Source goes wrong it can be incredibly frustrating. Finding the expert or the expertise you need, trying to work out what the problem is, and don't get us started on the documentation! All the while you just know those skeptics in your organisation are thinking, and helpfully sometimes even saying, see we told you to stick with proprietary software...

Perhaps you don't have enough, or the right level of, expertise. There may be legal, contractual or organisational requirements to have formal external support in place. It may be that you simply want reassurance if and when the worst happens. In any case you are looking for professional Open Source support to cover your investment in Open Source.

Why is this problem hard?

Open Source is a way of doing software, not a vendor. There is great Open Source software (and you wouldn't be using the other kind), but usually many, one, or no companies developing it. Even when a single company appears to be a strong backer of a particular Open Source product, their expertise is in just that one product, usually you need support for a complete stack. Another problem is that companies that develop software are staffed by developers - they do a great job at writing and packaging Open Source code into products, but you want support for the enterprise workloads you run in their real-world setting, not abstract issues of source code bug-fixing. In fact communities do as good or better at source code fixing, but cannot be pinned down to the Service Level Agreements you need.

In short, there is a mismatch between the kind of support you need, and the kind that is on offer.

Open Source Support designed for the real world

You can get enterprise-savvy, real-world support, whichever Open Source products you use, whether you use one or a hundred different products, and whether you're an Open Source pure-play or mix Open and Proprietary technologies. Support that focuses on the practicalities of running Open Source in your organisation, as well as providing code fixes if you really need them.

What's different now?

The real trick is understanding that Open Source is a service, not a product, and that it is there to be used, not merely admired and developed as code. Sirius has designedbuiltsupported and managed Open Source systems since 1998, for startups to Specsavers, grocery stores to Government. We understand Open Source at the source code level yes, but more importantly we understand how it is used by organisations in the real world, and in it's various workloads. We have built and run thousands of machines responsible for billions and billions of pounds, euros and dollars of business value. We know how to support Open Source in the way you need and want it to be supported.

Next steps...

We would love to hear about how you are using Open Source, and we are sure you would find value in an expert, free and no-obligation discussion of your support needs. Simply leave us a message or call us on 0870 608 0063.