KVM Support

The Problem with KVM Support

KVM is one of the hidden jewels of Open Source. Virtualisation is one of the hottest technologies around, and KVM is a good as the best of the proprietary solutions, but without the pricetag that makes you wince. However with all it's charms KVM misses some of the ease-of-use features you've come to expect from the market leader. Documentation, training and management tools can seem sparse. KVM itself is tied up with the Linux Kerel - it's deep magic and the very nature of virtualisation means it is completely critical to any systems you run on top. There may be legal, contractual or organisational requirements to have formal external support in place. It may be that you simply want reassurance if and when the worst happens. In any case you are looking for professional KVM support to cover your investment in KVM Open Source virtualisation.

Why hasn't the problem been solved?

Open Source is a way of doing software, not a vendor. Linux, just like ice cream, comes in multiple flavours. Some Linux distributions are company-driven like Ubuntu, Red Hat and SUSE. Some are community-driven like Debian, CentOS and Gentoo. KVM runs on them all. Even when a single company appears to be a strong backer of KVM on a particular flavour of Linux, the truth is that companies that develop software are staffed by developers - they do a great job at writing and packaging Open Source code into products, but you want support for the enterprise workloads you run in their real-world setting, not abstract issues of source code bug-fixing. In fact communities do as good or better at source code fixing, but cannot be pinned down to the Service Level Agreements you need.

In short, there is a mismatch between the kind of support you need, and the kind that is on offer.

Open Source Virtualisation Support designed for the real world

You can get enterprise-savvy, real-world support, whichever flavour or multiple flavours of Linux you use. Support that focuses on the practicalities of running KVM in your organisation, as well as providing code fixes if you really need them.

What's different now?

The real trick is understanding that Open Source is a service, not a product, and that KVM is there to be used, not merely admired and developed as code. Sirius has designed, built, supported and managed KVM systems since 2008, from phone companies to building firms to international charities! We understand KVM at the source code level yes, but more importantly we understand how it is used by organisations in the real world, and in its various workloads. We have built and run thousands of machines responsible for billions and billions of pounds, euros and dollars of business value. We know how to support KVM in the way you need and want it to be supported.

Next steps...

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We would love to hear about how you are using KVM, and we are sure you would find value in an expert, free and no-obligation discussion of your support needs. Simply leave us a message or call us on (509) 254-5005.