The Problem with Solr Support
Apache Solr (Learn more >) is the popular, blazingly fast open source enterprise search platform from the Apache Lucene project. Solr's major features include powerful full-text search, hit highlighting, faceted search, dynamic clustering, database integration, rich document (e.g., Word, PDF) handling, and geospatial search. Solr is highly scalable, providing distributed search and index replication, and it powers the search and navigation features of many of the world's largest internet sites. However the case for using it is by no means cut and dried, even if it is only a few niggling worries that remain. With proprietary enterprise search there is a clear, and often big, proprietary company standing behind it, but with Solr apparently no such equivalent. Perhaps you don't have enough, or the right kinds of, expertise in your organisation. There may be legal, contractual or organisational requirements to have formal external support in place. It may be that you simply want reassurance if and when the worst happens. In any case you are looking for professional Solr support to cover your investment in Solr.
Why hasn't the problem been solved?
There is no single obvious organisation standing behind the Open Source Solr project. And even if there were companies that develop Solr are staffed by developers, and they do a great job at writing and packaging Open Source code into products. But you need support for the enterprise workloads you run in their real-world setting, not abstract issues of source code bug-fixing. In fact communities do as good or better at source code fixing, but cannot be pinned down to the Service Level Agreements you need.
In short, there is a mismatch between the kind of support you need, and the kind that is on offer.
Solr Support designed for the real world
You can get enterprise-savvy, real-world support, whichever platforms and operating systems that you use. Support that focuses on the practicalities of running Solr in your organisation, as well as providing code fixes if you really need them.
What's different now?
The real trick is understanding that Open Source is a service, not a product, and that Solr is there to be used, not merely admired and developed as code. SiriUS has designed, built, supported and managed Solr systems for organizations including some of the worlds largest publishers. We understand Solr at the source code level yes, but more importantly we understand how it is used by organisations in the real world, and in it's various workloads. We have built and run thousands of machines responsible for billions and billions of pounds, euros and dollars of business value. We know how to support Solr in the way you need and want it to be supported.
We would love to hear about how you are using Solr, and we are sure you would find value in an expert, free and no-obligation discussion of your Solr needs. Simply have us reach out to you or call us now on (509) 254-5005.